1. "Is it possible to place an order as a guest?"
Yes, you can definitely place an order as a guest. We offer this option for your convenience. However, to make it easier to track your past orders, we recommend creating an account during your purchase. Additionally, by creating an account, you will receive a preloaded reward points credit of 100 points.
2. "How to place an order?"
Placing an order on RobePromo has never been easier! Simply browse our website and find the items that interest you. When you have selected an item you want to purchase, choose its size, color, and quantity, then click the "Add to Cart" button. The item will then be added to your cart, where you will have the option to finalize your purchase or continue browsing the site to add other items. In your cart, you can easily adjust quantities or remove all items before proceeding to checkout.
3. "What are the payment options?"
We offer several payment options for your convenience. You can choose to pay by PayPal, credit card, or bank transfer. Additionally, we accept gift cards and store credit, which you can use to partially or fully settle the amount of your order.
4. "What is the estimated delivery time?"
The estimated delivery time depends on the shipping method you choose. If you opt for Air Mail, your order will be shipped from China and the delivery time is estimated to be 3 to 6 days. If you prefer express delivery, the time is usually 8 to 15 business days. For more information on delivery times, please refer to the dedicated page.
5. "What is the return policy?"
We appreciate your choice of RobePromo.com for your dress, but we understand that online clothing purchases can sometimes be difficult. If your dress does not fit, does not meet your expectations, or has a problem, please contact us as soon as possible by email at contact@robepromo.com or via our live chat service to initiate the return or exchange process. For more detailed information on our return policy, please visit our website. We are here to help!
6. Sizing guides?
Thank you for inquiring about the sizing information displayed on our website. We label our dresses with international sizes (FR/EU/AU/UK/US) to accommodate the different size references used in various countries. Please carefully review the information on both the inner and outer labels of the dress to find the size that corresponds with your preferred sizing system. If you have any additional questions about specific sizing or need assistance finding the right size, please don't hesitate to contact our customer service team.
7. How do I know what size will fit me?
To choose the size that will fit you best, it is recommended to refer to the specific size chart for each product. Each dress style has its own size chart, so it's important to refer to the size chart that corresponds with the specific dress you're interested in. Take your own measurements using a measuring tape and compare them to the measurements listed in the size chart to determine the best match. If your measurements fall between two sizes, it's generally recommended to choose the larger size to ensure a better fit. Please don't hesitate to contact our customer service if you have any additional questions or need assistance finding the appropriate size.
8. How can I check the status of my order?
To check the status of your order, you have several options:
- Log into your RobePromo.com account: By logging into your account on our website, you should be able to access your order history and check the current status of each order.
- Contact us by phone: You can call us at 000-000-0000 and provide your order details to our customer service team. They will be able to provide you with information on the status of your order.
- Email us: Contact us at contact@robepromo.com with your order information, such as order number or full name. We will respond promptly with information on the status of your order.
- Use our live chat service: You can also use our live chat service on our website to chat live with a customer service representative. They will be able to assist you in checking the status of your order.
Whichever option you choose, our team will do their best to provide you with the most accurate information on your current order.
9. What should I do if I receive a damaged/incorrect item?
If you receive a damaged or incorrect item from RobePromo.com, please follow these steps:
- Contact us promptly: Email us at contact@robepromo.com, chat with us through our live chat service, or call our customer service at 000-000-0000 as soon as possible. Explain in detail the issue you encountered with the item you received.
- Provide necessary information: Provide your order number, full name, and clearly describe the problem, whether it's a damaged, missing, or incorrect item.
- Follow customer service instructions: Our customer service team will guide you on the steps to take to resolve the issue. This may include returning the damaged or incorrect item, obtaining a replacement, or a refund, depending on the situation.
We will do our best to quickly rectify any errors or damages that occurred during your order. Your satisfaction is our priority, and we are committed to resolving the issue in a satisfactory manner.
10. How can I cancel or modify my order after placing it?
If you wish to cancel or modify your order after placing it, here are the steps to follow:
- Contact us immediately: Email us at contact@robepromo.com or chat with us through our live chat service as soon as possible. Clearly state your request for cancellation or modification and provide details of your order such as order number and full name.
- Request desired modification: If you wish to make specific modifications to your order, clearly explain what modifications you would like to make (change in size, color, shipping address, etc.). Please note that all modifications are subject to availability and capacity to make adjustments after placing the order.
- Await confirmation: Our customer service team will review your request and confirm whether modifications can be made or if cancellation of the order is possible. Please note that if your order has already been processed or shipped, we may not be able to modify or cancel it.
It's important to contact us as soon as possible after placing your order in order to increase chances for successful modifications. Please note that if your order has already been shipped, you can still return the item once you receive it according to our return policy.
11. Why is my tracking number not showing any information?
There could be different reasons why your tracking number is not showing any updated information. Here are some possible reasons:
- Update delay: Please note that tracking information may take up to 24 business hours to update. During this period, tracking may not be immediately available. We recommend checking again after this time to see if any tracking information has been added.
- Logistics processing: Carriers may sometimes take time to input tracking information into their system. This can result in an additional delay before tracking details become visible online. Again, we recommend checking at regular intervals to see if updates have been made.
If more than 24 business hours have passed since receiving your tracking number and you still see no updated information, we recommend contacting us immediately at 000-000-0000. Our customer service team can investigate and provide you with additional information on the status of your delivery.
12. Do you charge sales tax?
We do not apply sales tax on international orders, which means you will not be charged any additional fees related to sales tax when making a purchase with us. We aim to offer competitive and transparent prices to our international customers by avoiding the imposition of sales taxes. This way, you can enjoy your purchases without worrying about additional fees related to sales tax.
13. When can I expect my refund?
Refunds are typically processed quickly so that you receive your money as soon as possible. Once we receive your return in our warehouse, we commit to processing your refund within the following 24 business hours. You will receive a confirmation email informing you that the refund has been made.
However, the actual time for funds to be reflected in your account depends on your bank or credit card company. Generally, it can take 1-5 business days for the refund to be processed and posted to your account. Please check your account regularly to see if the refund has been credited.
We appreciate your patience during this process and your understanding of potential delays imposed by financial institutions. If you have any concerns or do not receive your refund within the estimated timeframe, please do not hesitate to contact our customer service for additional assistance.
14. Do you have any coupons available?
At RobePromo.com, we offer coupons and promotional codes randomly throughout the year. To not miss any of these exclusive offers, we strongly recommend subscribing to our mailing list and/or following us on social media. This way, you will be informed first-hand of available coupons, special promotions, and upcoming offers. Make sure to stay up-to-date with our communication channels to fully enjoy our advantageous offers.
15. Do you have any physical stores?
We're sorry, but at the moment RobePromo.com is exclusively an online business. We do not have physical stores where you can go for in-person shopping. However, our online shop offers a convenient and secure experience for placing your orders and receiving your items directly to your doorstep. We are available to answer any questions and assist you in your online shopping process.
16. How can I purchase a gift card?
To purchase a gift card, you can visit our dedicated page for this purpose. We offer electronic gift cards, which means that the redemption information will be sent via email to the recipient. You will be able to specify the amount of the gift card and include a personalized message during the purchase. Once the order is placed and payment is confirmed, the recipient will receive the email containing the gift card details. They can then use this information to make online purchases on our site. RobePromo.com gift cards are a great way to treat your loved ones by giving them the opportunity to choose items that suit them best.
17. What are your business/customer service hours?
We are available to assist you from Monday to Friday, from 8 am to 5 pm. Please note that we are closed on weekends as well as major federal holidays. If you contact us outside of our business hours, don't worry, we commit to responding to your inquiry as soon as possible on our next business day. We appreciate your patience and strive to provide you with quality customer service.
18. How can I contact you?
To contact us, you have several options. You can call us at the following phone number: 000-000-0000. If you prefer to communicate in writing, you can send us an email at contact@robepromo.com. Additionally, you have the option to chat with us live using the "Chat with Us" feature on our website. Whatever method you choose, we are here to answer your questions, assist you with your purchases, or help you with any other requests you may have. We look forward to hearing from you!
19. Is it possible to order by phone?
We are glad that you are interested in our products. However, as an e-commerce business, we are not able to process orders over the phone or accept credit card payments over the phone. However, if you need assistance placing your order, please do not hesitate to contact us at 000-000-0000 and our team will be happy to assist you.
20. How often are new styles added to the site?
We are excited to inform you that we receive shipments of new products and restocks at least once a month. This means that you can expect to see new styles on our site regularly. We encourage you to visit our site frequently to discover our latest collections.
21. How can I change my account password?
To change your account password, please log in to your account using your current password. Then, select "Account Information" and check the "Change Password" box. You can then enter your new password. If you have forgotten your current password, you can click on the "Forgot Password" link on the login page. Enter your email address associated with your account and follow the instructions to reset your password. If you need further assistance, please do not hesitate to call us at 000-000-0000, and we will be happy to help you reset your password.
22. Will I receive email confirmations for my order once it is completed and shipped?
Absolutely! We are happy to inform you that you will receive email confirmations for your order once it is completed and shipped. We will send a confirmation email as soon as your order is placed, as well as another confirmation email when your order is shipped. You can also track the status of your order by logging into your account on our website.
23. Do you offer price adjustments?
We are pleased to inform you that we offer price adjustments for items purchased within 2 days of the date of your order. Please note that price adjustments are only available for full-priced items and cannot be combined with coupons issued before or after the item's price change. If you purchased an item at full price and applied a coupon, but the item's price has lowered today, we cannot offer a price adjustment in addition to the coupon. Please also note that if you request a price adjustment on an item, it can no longer be returned for a refund or exchange.
24. Do you offer next-day delivery?
We are sorry, but we do not typically offer next-day delivery due to the high costs associated with this service. However, if you need your dress urgently and are willing to pay the additional shipping fees, please contact us at 000-000-0000. We will do our best to help you find a faster and more convenient delivery option. Please note that shipping fees for next-day delivery can be high and vary depending on the destination and weight of the package.
25. Do you offer gift wrapping or gift receipt options?
We are sorry, but we currently do not offer gift wrapping or gift receipt options. We understand that this may be disappointing, but we are constantly working to improve our customer experience, and we hope to offer these options in the future.
26. Can you tell me what my wishlist is?
Certainly! Your wishlist is a feature on our website that allows you to create a list of your favorite or desired items. To add an item to your wishlist, simply click on the heart or bookmark icon on the dress image. Once you have added items to your wishlist, you can add comments and send emails to your friends to share gift ideas, style tips, or bridesmaid choices. When you have decided which items to purchase, you can add them directly to your cart from your wishlist or remove them if you change your mind.
27. How can I change currency or site?
When you visit our website for the first time, you will be automatically redirected to the most relevant currency based on the location of your IP address. If you wish to change currency or site, you can do so by selecting a different currency in the top right corner of the page. However, please note that changing currency will also result in a change in the shipping location of your order. So be sure to check the shipping details before placing your order.
28. Are there any final sale items?
Yes, all products that cost less than $20 AUD/£20/€20 are considered final sale items. These items are clearly marked as "final sale" in their product description. Please make sure to look for this mention before purchasing the item, as final sale items cannot be returned or exchanged.
29. Do you offer petite, plus, or junior sizes?
No, all of our sizes are women's sizes. We do not offer petite, plus, or junior sizes. However, we offer a wide range of sizes to meet the needs of our customers. Please refer to our size guide to find the size that best fits your body type.
30. Do you offer custom-made dresses?
No, all of our products are made in our factory overseas and arrive ready-to-wear. We cannot make any modifications to our designs, including sizes and lengths. However, we offer a wide range of sizes to meet the needs of our customers. Please refer to our size guide to find the size that best fits your body type.
31. If I gave a dress as a gift, is it possible to return or exchange it?
Yes, as long as you provided the gift recipient with the original order number, we can process an exchange on their order. Please note that a refund will be automatically processed back to the original mode of payment. However, we cannot refund store credit if you wish to do so. We also cannot accept the return or exchange of an item without the original order information.